FAQs
Headline: "Frequently Asked Questions"
1. What is Hana Sham Scent?
Answer:
Hana Sham Scent is a lifestyle brand inspired by the rich cultural and architectural heritage of the Levant. We create vibrant, handcrafted stationery, art, and lifestyle products that reflect the beauty and essence of cities like Jerusalem, Damascus, and Beirut. Each product carries a piece of Levantine history, blending modern design with traditional influences.
2. Where are your products made?
Answer:
All our products are designed with love and care, drawing inspiration from the Levant's heritage. We work with local artisans and suppliers in the region to bring you high-quality items that reflect the cultural identity of the Levant.
3. How can I place an order?
Answer:
Simply visit our Shop page, browse our collections, and add your favorite items to the cart. Once you’ve made your selection, proceed to checkout where you can enter your shipping and payment details. We offer secure online payments to ensure your shopping experience is smooth and safe.
4. Do you ship internationally?
Answer:
Yes, we ship our products worldwide! Shipping costs and delivery times vary depending on your location. You can find more information about our shipping policies here.
5. What is your return policy?
Answer:
If you're not satisfied with your purchase, we offer a 14-day return policy for most items. The products must be returned unused and in their original packaging. For more information, please refer to our detailed return policy here.
6. Can I request custom or personalized items?
Answer:
Yes, we do offer customization on select items, particularly for bulk orders or corporate gifts. Please reach out to us via email at contact@hanashamscent.com with your request, and we’ll be happy to discuss the possibilities.
7. How can I stay updated on new products and offers?
Answer:
The best way to stay in the loop is to sign up for our newsletter! You’ll receive exclusive updates on new product launches, special offers, and heritage stories directly to your inbox. You can also follow us on Instagram and YouTube for behind-the-scenes content and the latest news.
8. Do you offer workshops or webinars related to Levant heritage?
Answer:
Yes! In addition to our product line, we host workshops and webinars on Levantine heritage, urban art, and more. Check out our Webinars and Workshops page to see the latest events and training programs we offer.
9. Can I collaborate with Hana Sham Scent for a project?
Answer:
We are always open to collaborations with creatives, artisans, and businesses who share our passion for Levant heritage. If you have a project in mind, feel free to contact us at partnerships@hanashamscent.com.
10. How do I contact customer support?
Answer:
For any questions or issues, please reach out to our customer support team at contact@hanashamscent.com. We’ll get back to you within 1-2 business days.